Sizing

What size should I order?

Our sizes run true to age. If your child is between two sizes, or you want room to grow into it, size up.

The easiest way to be certain: take a top they already wear and like, lay it flat, measure straight across the chest from armpit to armpit, and double that number. Match it to the chest column in the size guide on the product page.

Still not sure? WhatsApp us your child's age and height on 01509988219 and we'll tell you exactly which size to order. We would much rather spend two minutes now than process an exchange later.

Do your clothes run big or small?

True to age. We design them with a little room to move, because children do.

What sizes do you make?

2-3, 4-5, 6-7 and 8-10 years across the range, with 10-12 years on most summer pieces. The size range is listed on every product page.

Delivery

How much is delivery?

100 EGP to Cairo, Giza, 6th of October and Alexandria. 120 EGP to every other governorate.

How long will my order take?

We confirm every order by WhatsApp within a few hours, then dispatch the same or next working day. Delivery takes 2 to 4 working days after that.

Do you deliver to my governorate?

Yes — we deliver to every governorate in Egypt.

How do I track my order?

Our courier, Bosta, texts you a tracking link as soon as your parcel is collected. The courier will also call you before they arrive.

Why do you message me before shipping?

To check the size, the address and that you'll be there to receive it. It takes you ten seconds and it stops parcels going out wrong. Just reply and we'll ship the same day.

Payments

How do I pay?

Cash on delivery — you pay the courier when your order arrives at your door.

Can I pay by card?

Not yet, but it's coming very soon.

If something isn't right

What if it doesn't fit?

Message us on WhatsApp within 14 days and we'll swap it for another size. We send the new size out and collect the old one at the same time. Return shipping is 100 EGP.

Can I get my money back?

Yes. You have 14 days from delivery. The item needs to come back unworn, unwashed and with its tags on. Once we've received and checked it, we refund you within 10 business days — by InstaPay, or another method we agree with you.

What if it arrives damaged or you sent the wrong thing?

Message us on WhatsApp within 48 hours with a photo. We'll replace it and cover all the shipping. No argument, no return fee.

Can I cancel or change my order?

Yes, as long as it hasn't shipped. Message us on WhatsApp with your order number and we'll sort it before it leaves us.

The clothes

What are they made of?

Our whole winter range is 100% cotton fleece — not the polyester fleece most kids-wear uses. It's softer, far more breathable, and much kinder against a child's skin.

Summer t-shirts, shorts and sets are 80% cotton, 20% polyester. We also use pure linen, jacquard, oxford and rib knit across the range. Every product page tells you exactly what that piece is made of.

How do I wash them?

Every product page has the care instructions for that specific fabric. The one rule that matters most: never use fabric softener on the cotton fleece. It coats the fibres, flattens the pile and is the main reason fleece goes bobbly.

Will they shrink?

Cotton shrinks in heat. Wash cold and dry on low or in the air and they'll hold their size.

Do you restock sold-out sizes?

Often, yes. Message us on WhatsApp with the piece and size you want and we'll tell you if it's coming back — and let you know first when it does.

Do you have a shop I can visit?

No — we're online only. That's part of how we keep the prices where they are.

How do I reach a real person?

WhatsApp +201508899219, any day between 10am and midnight. You can also find us on Instagram and TikTok at @minique.eg.

Everything parents ask us most. If your question isn't here, WhatsApp us on +201509988219 — any day between 10am and midnight, and we reply fast.