Refund policy

Exchanges & Returns

We want your child to actually wear what you bought. If something doesn't fit or isn't right, here is exactly how it works.

You have 14 days
From the day your order arrives, you have 14 days to ask for an exchange or a return.

The item needs to be unworn
Unwashed, unworn, tags still attached, in its original packaging. We can't accept anything that has been worn or washed — we're sure you understand why.

How to start
Message us on WhatsApp at 01509988219 with your order number and a photo of the item. We'll confirm within 24 hours and arrange the pickup.

Please don't send anything back before we've confirmed it. We can't accept returns that arrive without a request.

Exchanges
The fastest way to change a size: message us, and we'll send the new size out and collect the old one at the same time. Return shipping is 100 EGP.

Refunds
Yes, we do give your money back. Once we have the item and have checked it, we'll refund you within 10 business days.

For cash-on-delivery orders we refund by InstaPay, or another method we agree with you when you get in touch. We'll ask for your details at that point.

If more than 15 business days pass after we've approved your refund and you still haven't received it, message us on WhatsApp and we'll chase it immediately.

Who pays for shipping
Return and exchange shipping is 100 EGP, paid by the customer — unless the item arrived damaged or we sent you the wrong thing, in which case we cover everything.

What we can't take back
Items that have been worn or washed. Items without their original tags. Anything requested more than 14 days after delivery.

If something arrives damaged or wrong
Message us on WhatsApp within 48 hours of delivery with a photo. We'll replace it and cover all shipping. No argument, no return fee.

Still have a question?
WhatsApp us on 01509988219, any day between 10am and midnight. We reply fast.